Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item (sale items excluded) to request a return.

To be eligible for a return, your book must be in the same condition and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at kgmoloko1@gmail.com. Please note that returns will be at the cost of the customer and will need to be sent to the following address:

4989 Masilo Street
Duduza
Brakpan
Johannesburg
1496

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kgmoloko1@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at kgmoloko1@gmail.com